Support

My zone isn't blocking anything

• Your Lockspot Pro membership must be active, and a free trial counts. Check Lockspot > Settings > Account.
• Location must be set to Always with Precise Location on: Settings > Apps > Lockspot > Location (on iOS 17 or earlier: Settings > Lockspot > Location).
• Screen Time access must be on, and you need at least one app picked (Lockspot > Settings > Edit blocked apps).
• Low Power Mode and turning off Background App Refresh can pause zones. Opening Lockspot catches up straight away.
• After restarting your iPhone, zones start again once you unlock it.
• Indoors, GPS can drift about 15 m. Draw your zone a little bigger than the building. Zones need to cover at least about 2,000 m², roughly 45 m (150 ft) on each side.
• Zones can't tell floors apart, so a zone around the library covers every floor.
• Typical timing: with the app closed, a zone switches within 1–3 minutes of walking in or out. With it open, within seconds.

My apps are still blocked after I left

Open Lockspot. It checks where you are and lifts the block if you're outside every zone. If you started a lock-in by holding the button, that stays on until you hold Hold to end.

How do I turn everything off?

• End a lock-in: hold Hold to end on the locked-in screen.
• Delete a zone: tap it in the list on the map screen, then Delete.
• Stop all blocking: remove Lockspot's access in Settings > Screen Time, or delete the app. Deleting the app lifts every block, but it doesn't cancel your membership or delete your account.
• None of these needs a membership. If your membership ends, your zones pause and every block lifts on its own.

The app picker shows nothing, or my picks disappeared

If Screen Time access was turned off and on again, iOS forgets the old picks. Open Lockspot > Settings > Edit blocked apps and pick them again.

I can't sign in

• Sign in with Apple: check that your iPhone is signed in to an Apple Account (Settings, then your name at the top) and that you're online, then try again.
• Email code: type the 6-digit code from the newest email Lockspot sent you. If nothing arrives within a few minutes, check your spam or junk folder and the spelling of your address, then ask for a new code.
• Sign in the same way every time. Signing in with Apple and signing in with your email can make two separate accounts. If your membership is on the other one, tap Restore to move it to the account you're signed in to.

My membership is missing on a new iPhone

Sign in to Lockspot the same way you did before. Then tap Restore at the top left of the membership screen, or in Lockspot > Settings > Account. Restore looks for Lockspot Pro on the Apple Account you use for the App Store, so check that it's the one that paid (Settings > your name > Media & Purchases). "No membership found for this Apple Account" means that Apple Account hasn't bought Lockspot Pro.

If Lockspot says Payment issue, Apple couldn't charge your payment method. Update it in Settings > your name > Payment & Shipping. Apple may keep your membership active for a short grace period while you do.

How do I cancel my membership or trial?

• On your iPhone, open Settings, tap your name, then Subscriptions > Lockspot > Cancel Subscription. In Lockspot, Settings > Account > Manage subscription opens the same screen.
• To avoid the next charge, cancel at least 24 hours before your free trial or your current period ends.
• Lockspot keeps working until the date shown there. After that, your zones pause and every block lifts. Your zones stay on your iPhone in case you come back.
• Deleting the app or your account doesn't cancel the subscription.
• Apple handles payments, so refunds go through Apple: follow Apple's refund steps. We can't issue refunds ourselves.

How do I delete my account?

• In Lockspot, open Settings > Account > Delete account. If you haven't subscribed, tap the Account button at the top right of the membership screen instead.
• Deleting your account doesn't cancel an App Store subscription, so Lockspot offers Manage subscription first.
• Lockspot then deletes your account and your membership record and signs you out. If you signed in with Apple, it asks you to confirm with Apple once more. If that step can't finish, your account is still deleted; remove Lockspot's access yourself in Settings > your name > Sign in with Apple > Lockspot > Delete.

Compatibility

Lockspot needs an iPhone with iOS 16.4 or later.